Privacy Statement
Definition: The terms “we”, “us” and “our” are used to refer to Neptune Orient Lines Limited (NOL) and the group of companies constituting its direct and indirect subsidiaries worldwide, including without limitation, American President Lines, Ltd, APL Co. Pte Ltd, APL Logistics Ltd and Eagle Marine Services, Ltd.
We are committed to maintaining the privacy of users who access our Web site (the "Site"). This Privacy Policy Statement (the "Privacy Policy") explains the types of information we gather and what we do with it. By using the Site, you agree to the terms and policies described in this Privacy Policy.
1. Information Collected on the Site
We do not request or require any information from anonymous visitors to the Site. We collect personal information only from those users who wish to conduct business transactions on the Site and who have registered on the Site ("Registered Users"). Personal information means information about an identifiable individual and may include your name, address, telephone and fax number, e-mail address, financial information, such as a credit card number and employment-related information, such as may be found on a resume or job application. Personal information does not include business contact information (e.g. office address, telephone number) in those jurisdictions which do not recognize such information as being personal information. You are responsible for maintaining the confidentiality of any User ID which may be assigned to you, as well as any account number, account name, or passwords, if applicable, for the services you utilize through the Site.
We need the information Registered Users supply for (a) personal identification, (b) to allow us to contact you for service(s) or opportunities as requested by you, such as customer service or information about a job opportunity if you have submitted a resume on-line, (c) to make improvements to materials or products offered on the Site and to the Site in general, and (d) to enable Registered Users to access the functionalities described on the Site, including without limitation, tracking shipments, viewing outstanding charges , applying for employment, and obtaining other user-specific information. Your e-mail address is collected to send you an e-mail message confirming your new member registration as well as confirmations for other services you transact with us on-line. In addition, we may use such information (i) for demographic profiling, ad targeting, statistical analysis, to conduct surveys and similar marketing activities; (ii) to investigate violations of either the Privacy Policy or the "Terms of Use"; and (iii) to notify Registered Users about important changes to the Site or promotions or opportunities. You may always decline to receive these messages by following the process to Opt Out as described below or as described within a particular message.
We will deactivate accounts of Registered Users that have been inactive for an extended period of time.
Registered Users may access and change their information at any time via the Site as described in Section 7 below.
2. Use of Cookies and Log Files
The Site does not use persistent or stored cookies; however, it does use temporary or per-session cookies. Temporary or per-session cookies act as a randomly generated session ID; they last only while the Registered User is logged onto the Web site, and are cancelled at the end of the session (i.e., the Registered User logs out of the Site or closes their Web browser program). The Site uses temporary cookies for security purposes. Each time a Registered User logs onto the Site, the Site server generates a temporary session ID, which it associates with the user's login name, password and computer during that particular session. This allows the Registered User to move from page to page in the Site during a specific session, without having to re-enter the user login name and/or password. The temporary cookie allows the Site server to continuously verify that the user is a permitted user as the user moves from page to page during a specific session. When the Registered User logs out of the Site the temporary session ID is cancelled, and is removed from the temporary memory of the user's computer; and the association in the Site server between the temporary session ID and the specific user login name and password is also terminated.
We also use log files for anonymous site usage analysis. A "log file" is a data file that records a Registered User's activity while using the Site.
3. Security
We store information received from Registered Users on secure computers. Only a small number of our employees and/or contractors have physical access to these computers. We use firewalls and other security technology to prevent our computers from being accessed by unauthorized persons.
While we have taken measures to protect Registered Users' information, please know that (i) no computer system is immune from intrusion; and (ii) information transmitted to the Site may need to pass through many systems in order to process such information. Therefore, we cannot guarantee the absolute security or confidentiality of information transmitted to the Site.
4. Provision of Information to Others
When you submit personal information through this Site, you understand and agree that this information may be transferred across national boundaries and may be stored and processed in any of the countries in which we transact business, including, without limitation, the United States. You also acknowledge that in certain countries or with respect to certain activities, the collection, transferring, storage, and processing of your information may be undertaken by our trusted vendors. Such vendors are bound by contract not to use your personal information for their own purposes and to treat the information as confidential.
We have established relationships with various service providers whose services are available to you from this Site or from Web sites that are linked to this Site or who support us by providing services which are transparent to you. Typically, these providers offer services that our customers might find useful, such as those that can be used in conjunction with our services and products. In order to use those services, you may be required to provide personal information to the providers. Unless expressly provided to the contrary, personal information that you provide while you are visiting a provider's Web site will be subject to the privacy policy posted on such site, and personal information that you provide while on this Site in conjunction with a provider's service will be subject to this Privacy Policy. You should be aware that our agreements with these service providers often provide that they will share with us personal information collected from you. In such instances, we may use this information in a manner consistent with this Privacy Policy.
When ordering products or services on the Site, you may be asked to provide a credit card number. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
If we sell assets (or the assets of a division or subsidiary) to another entity, or we (or a division or subsidiary) are acquired by, or merged with, another entity, we may provide to such entity customer information that is related to that part of our business that was sold to or merged with the other entity without your consent.
Other than as described in this Privacy Policy or as otherwise specifically communicated to you by us, we do not provide information supplied by users to any third parties, except where law, court order, or governmental authority requires or based upon the good faith belief that disclosure is necessary including, without limitation, to protect our rights when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or causing harm to third parties.
5. Links to Other Sites
The Site may contain links to Web sites other than our own and for which we are not responsible. Such Web Sites may collect personal information from you. These Web sites may send their own cookies to you, and may collect information and use it in a way inconsistent with this Privacy Policy. In such instances, unless expressly provided to the contrary, the collection and use of your personal information will be governed by the privacy policy applicable to that Web site which should identify the entity that is collecting your personal information. Unless we explicitly state otherwise, such references in no way indicate our endorsement, recommendation or preference of any such products, services or information contained on any other site.
6. Additional Information
We may alter, update or otherwise change this Privacy Policy at any time to reflect material changes in the way we use your information. Any such changes will be posted on this page. You should periodically check this Privacy Policy to review the current terms and guidelines applicable to your use. Your continued use of the Site following the posting of such changes will indicate your full acceptance of those changes.
7. Updating Your Personal Information, Opt Out Policy
At any time, you can access and correct your personal information and privacy preferences, including exercising your right to unsubscribe as a Registered User of the Site by sending an e-mail to global_marketing@nol.com.sg. As a Registered User, you will occasionally receive e-mail messages from us as described in Section 1 above. If you would prefer not to receive these messages you may opt out by following the instructions within the e-mail message or by contacting us. We reserve the right to limit certain services to Registered Users who will accept e-mail messages.
8. Contact Us
If you have any inquiries or concerns with respect to your personal information or you have other related inquiries or concerns, you may write to us at the following address:
Group General Counsel
Neptune Orient Lines Limited
456 Alexandra Road
#06-00 NOL Building
Singapore 119962
Email: group_legal@nol.com.sg
In your letter, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that this Privacy Policy has not been complied with so that we may investigate your inquiry.
Please note that if you provide us with inconsistent privacy preferences (for example, by indicating on one occasion that third parties may contact you with marketing offers and indicating on another occasion that they may not), we cannot guarantee that your most recent privacy preference will be honored.
Terms of Use
Definition: The terms “we”, “us” and “our” are used to refer to Neptune Orient Lines Limited (NOL) and the group of companies constituting its direct and indirect subsidiaries worldwide, including without limitation, American President Lines, Ltd, APL Co. Pte Ltd, APL Logistics Ltd and Eagle Marine Services, Ltd.
Acceptance of Contract Terms
The following are terms of a legal agreement between you and us. By accessing, browsing and/or using this site ("Site"), you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, do not use this Site. We reserve the right to change these Terms of Use and other guidelines or rules posted on this Site at our sole discretion. You should periodically check the Terms of Use and the Privacy Policy posted on this Site to review the current terms and guidelines applicable to your use. Your continued use of this Site after such revisions constitutes your acceptance of these revisions. The material provided on this Site, including without limitation, copyrights, trademarks and trade names belonging to us, is protected by law, including international treaties.
International Users
This Site can be accessed from countries around the world and may contain references to our products, services, and programs that are not available in your country. These references do not imply that we intend to announce such products, services, or programs in your country. This Site is controlled and operated by us from our offices in Singapore. We make no representation that materials in this Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.
Use Restrictions
As a condition of your use of this Site, you will not use this Site for any purpose that is unlawful or prohibited by these Terms of Use. You may not use this Site in any manner that could damage, disable, overburden, or impair our server, or the network(s) connected to our server, or interfere with any other party's use and enjoyment of this Site. You may not attempt to gain unauthorized access to any services, accounts, systems or networks connected through hacking, password mining or any other means.
Without limitation, you agree that when using this Site, you will not:
- Use this Site in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise).
- Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
- Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, indecent or unlawful topic, name, material or information.
- Upload, or otherwise use or make available, materials or files that contain images, photographs, software or other material protected by intellectual property laws, including, by way of example, and not as limitation, copyright or trademark laws unless you own or control the rights thereto or have received all necessary consent to do the same.
- Upload files that contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of another's computer or property of another.
- Use or access this Site with automated inquiry devices, robots, or repetitive data gathering and extraction tools, routines, scripts or other similar mechanisms
- Use or access this Site in any way that, in our judgment, adversely affects the performance or function of this Site or our services or interferes with the ability of other authorized users to access and use this Site or our services.
We have no obligation to monitor the use of this Site; however we reserve the right to do so and prohibit or deny use or access at our sole discretion. We reserve the right to terminate your access to any or all of the Sites at any time, without notice, for any reason whatsoever.
Intellectual Property
The copyright in all materials provided on this Site is held by us or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without our prior written permission or that of the copyright owner. Permission is granted to display, copy, distribute and download the materials on this Site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded and printed materials. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
Web Links
You may place a plain format text link to this Site on your Web site if the text link is not a prominent feature on your site or used in any way to confuse or mislead customers. Linking to any page of this Site other than the home page is strictly prohibited in the absence of a separate linking or license agreement with us. To inquire about such an agreement, you may send a request to global_marketing@nol.com.sg. Any Web site or other device that links to the home page is prohibited from (a) replicating or mirroring content of this Site, (b) implying in any fashion that we or any of our affiliates are endorsing the Web site, its products, services or contents, (c) presenting false information about us, this Site or our products or services, (d) framing or utilizing framing techniques to enclose any portion or aspect of the content of this Site without our express written consent; or (e) using any of our or our affiliates’ logo, trade or service mark, trade or service name or copyright without our express written consent.
Notification of Copyright Infringement
We respect the intellectual property of others, and we ask our users to do the same. If you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on this Site or sites linked to from this Site, send your Notice of Claim of Copyright Infringement to:
Group General Counsel
Neptune Orient Lines Limited
456 Alexandra Road
#06-00 NOL Building
Singapore 119962
Email: group_legal@nol.com.sg
by providing the following information:
1) A signature of a person authorized to act on behalf of the owner of the copyright interest that is allegedly infringed;
2) A description of the copyrighted work that you claim has been infringed;
3) A description of where the material that you claim is infringing is located on this Site;
4) Your address, telephone number, and email address;
5) A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
6) A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Personal Information And Privacy
To learn about how we protect your personal information, such as your name and address, refer to our Privacy Policy. Except as set forth in the Privacy Policy or in the Terms of Use, your personal information will be deemed to be confidential. Any non-personal information or material sent to us will generally be deemed to be NOT confidential. You understand and agree that we may disclose information about you if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property, or safety of ourselves or others, or as stated in our Privacy Policy.
Updating Your Personal Information
You have the right to access and correct your personal information and privacy preferences at any time. This may be accomplished by sending an email to global_marketing@nol.com.sg.
Use And Protection Of Account Number And Password
You are responsible for maintaining the confidentiality of any account number, account name, user ID and/or password, if applicable, for the Services you utilize through this Site. You are responsible for damages resulting from all uses of your account number, account name, user ID and/or password, whether actually or expressly authorized by you, unless access to your account number, account name, user ID and/or password was obtained through no fault or negligence of your own.
WARRANTIES AND DISCLAIMERS
EXCEPT AS EXPRESSLY PROVIDED OTHERWISE IN A WRITTEN AGREEMENT BETWEEN YOU AND US OR YOU AND A THIRD PARTY WITH RESPECT TO SUCH PARTY'S MATERIALS OR SERVICES, THIS SITE, AND ALL MATERIALS AND SERVICES ACCESSIBLE THROUGH THIS SITE, ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. TO THE EXTENT PERMISSIBLE, ANY IMPLIED WARRANTIES ARE LIMITED TO NINETY (90) DAYS.
Limitation of Liability
Unless and to the extent such limitation is prohibited by law, in no events will we, our related partnerships, affiliates, corporations, agents or representatives be liable for any decision made or action taken in reliance on the information on this Site or for any direct, indirect, incidental, consequential, special, punitive or other damages whatsoever, including, but not limited to, liability for business interruption or loss of data or profits arising out of access to or use of this Site, even if we are expressly advised on the possibility of such damages. We assume no responsibility, and shall not be liable for any damages to or viruses that may infect your computer equipment or other property on account of your access to or use of or browsing of this Site or your downloading of any material, data, text, images, video or audio from this Site. Furthermore, we assume no responsibility, and shall not be liable for any damages whatsoever due to any third party’s unjustified access to the Web site, passwords or data or information in this Site.
Errors
While we have made every attempt to ensure that the information contained in this Site is accurate and up to date, this Site could include technical or other mistakes, inaccuracies or typographical errors. We are not responsible or liable for any errors, inaccuracies or omissions or from the results obtained from the use of this information. We may make changes to the materials displayed and services offered at this Site at any time without notice.
Linked Web Sites
We make no warranties or representations whatsoever regarding any other Web site which you may access through this Site. When you access a third party Web site, please understand that it is independent from ours and that we have no control over the content of that Web site. In addition, a link to a third party Web site does not mean that we endorse or accept any responsibility for the content or the use of such Web site. It is up to you to take precautions to ensure that whatever you select for your use is free of viruses and other items of destructive nature.
Law and Venue
This Site (excluding linked sites) is controlled by us from our offices in Singapore. By accessing this Site, you agree that all matters relating to your access to, or use of, this Site shall be governed by the statutes and laws of Singapore, without regard to the conflicts of laws principles thereof. You also agree and hereby submit to the exclusive jurisdiction of the courts of Singapore with respect to such matters.
Language
It is the express wish of the parties that the Terms of Use and all related documents have been drawn up in English.
General
The Terms of Use and other rules, guidelines, licenses, and disclaimers posted on the Site constitute the entire agreement with respect to your use of this Site. If for any reason a court of competent jurisdiction finds any provision of the Terms of Use, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of the parties as reflected by that provision, and the remainder of the Terms of Use shall continue in full force and effect. Any failure by us to enforce or exercise any provision of the Terms of Use or related right shall not constitute a waiver of that right or provision. The section titles used in the Terms of Use are purely for convenience and carry with them no legal or contractual effect.
